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Healthy Blue wants to make sure you get the care and resources you need.

Resource Phone Number
Member Services 1-844-521-6941 (TTY 711)
24/7 NurseLine 1-866-864-2544
Behavioral Health Crisis Line 1-844-812-2280
Case Management 1-877-440-4065, ext. 35792
LogistiCare - for nonemergency rides to services 1-866-430-1101
For information about shelters 211
For updates and information from the state 411

Louisiana declared a State of Emergency on July 10, 2019.

The following changes are only for residents in the affected Parishes during the State of Emergency, effective July 11, 2019: Jefferson, Lafourche, Plaquemines, St. Mary, Terrebonne
 
Getting medicine and equipment you need
Because of the state of emergency:

  • If you need replacement durable medical equipment (DME) or supplies, you can use any DME provider in our plan. You don’t need a new prescription.

  • If your current medical equipment, supplies, home health services, rehabilitation or personal care services provider is no longer in business or can’t provide what you need, you can go to a new provider you choose.

  • You can get early refills on your prescriptions. You don’t need pre approval for them, unless they’re controlled or specialty drugs.

  • If you need help getting any services, please call us at 1-844-521-6941 (TTY 711) Monday through Friday from 7 a.m. to 7 p.m. We’re here to help you.

Getting a ride

If you need a ride to the doctor, to pick up your medicine or any other health service, call LogistiCare at 1-866-430-1101.

Case management

If you need help, our case management team is available. Call our case management team
at 1-877-440-4065, ext. 35792, Monday through Friday from 7 a.m. to 7 p.m. If it’s after-hours,
call 1-866-864-2544.

Mental health and substance use help

If you need help with a mental health or substance use crisis, you can call the Behavioral Health Crisis Line at 1-844-227-8350, 24 hours a day, 7 days a week.

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