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Healthy Blue wants to make sure you get the care and resources you need.
|Member Services||1-844-521-6941 (TTY 711)|
|Behavioral Health Crisis Line||1-844-812-2280|
|Case Management||1-877-440-4065, ext. 35792|
|LogistiCare - for nonemergency rides to services||1-866-430-1101|
|For information about shelters||211|
|For updates and information from the state||411|
Louisiana declared a State of Emergency on July 10, 2019.
The following changes are only for residents in the affected Parishes during the State of Emergency, effective July 11, 2019: Jefferson, Lafourche, Plaquemines, St. Mary, Terrebonne
Getting medicine and equipment you need
Because of the state of emergency:
If you need replacement durable medical equipment (DME) or supplies, you can use any DME provider in our plan. You don’t need a new prescription.
If your current medical equipment, supplies, home health services, rehabilitation or personal care services provider is no longer in business or can’t provide what you need, you can go to a new provider you choose.
You can get early refills on your prescriptions. You don’t need pre approval for them, unless they’re controlled or specialty drugs.
If you need help getting any services, please call us at 1-844-521-6941 (TTY 711) Monday through Friday from 7 a.m. to 7 p.m. We’re here to help you.
Getting a ride
If you need a ride to the doctor, to pick up your medicine or any other health service, call LogistiCare at 1-866-430-1101.
If you need help, our case management team is available. Call our case management team
at 1-877-440-4065, ext. 35792, Monday through Friday from 7 a.m. to 7 p.m. If it’s after-hours,
Mental health and substance use help
If you need help with a mental health or substance use crisis, you can call the Behavioral Health Crisis Line at 1-844-227-8350, 24 hours a day, 7 days a week.
Helpful information and resources
- Governor’s Office of Homeland Security and Emergency Preparedness
- Louisiana Department of Health
- Emergency Louisiana
- Shelter Information
- Disaster Assistance - FEMA
- Department of Transportation and Development
- Parish Emergency Preparedness Numbers
- Where Do I go for Behavioral Health Support?
- Drinking Water Watch
- Zika Information