Getting Care 24/7
Get Care You Need, When You Need It
Know where to go
Your health care needs don’t always follow a schedule. Learn more about where to go when you or your family needs care, no matter what time or day it is.
A helpful support team you can actually reach
24/7 NurseLine: 1-866-864-2544 (TTY 711)
Health issues can come up when you least expect them. Our toll-free 24/7 NurseLine lets you talk with a registered nurse whenever you have questions or need medical advice — even holidays and weekends. Our nurses are here to:
- Give advice about caring for your baby if you’re a new mom, like what to do if your baby has a fever, breastfeeding advice and more.
- Talk with teens about private health issues.
- Advise you on where to go when you need care.
- Offer tips about allergy relief.
- Help with any questions you have.
- And more!
Urgent Care and after-hours care
Unexpected injury? Sudden illness? Recurring pain? Urgent Care centers handle non-life threatening situations, and many are staffed with doctors and nurses who have access to x-rays and labs onsite.
Call your PCP if your condition is urgent and you need medical help within 24 hours. Your PCP will tell you what to do. He or she may tell you to come into the office right away, go to an Urgent Care center or go to the Emergency Room.
Visit an Urgent Care for:
- Throwing up, diarrhea and stomach pain
- Colds and the flu
An emergency means your life could be threatened or you could be hurt permanently if you don’t get care quickly. If you are pregnant, it could mean harm to the health of you or your baby.
If you think the problem is so severe it may be life-threatening or cause serious damage, call 911 or go to the nearest hospital Emergency Room (ER). The ER is staffed and equipped for the treatment of people who require immediate medical care and/or services.
If you’re not sure you’re having an emergency, call the 24/7 NurseLine.
Visit the ER for:
- Trouble breathing
- Severe bleeding
- Chest pains
Reasons you should avoid going to the ER if it’s not an emergency:
- The wait time can be very long.
- The ER may not have your medical records.
- ER doctors don’t know you as well as your PCP.
Call your PCP after you visit the ER or Urgent Care center. Your PCP can help with your follow-up care.
Go to your PCP for annual checkups and when you’re not feeling well. Your PCP knows you and your health history. He or she can work with you to help you feel better. It’s important to see your PCP each year for your annual checkup to help make sure you’re as healthy as you can be.Change PCP
LiveHealth Online lets you visit a doctor through video chat on your computer, tablet or smartphone. When you need to see a doctor late at night or can’t make it to your doctor’s office, LiveHealth Online can help. It’s an easy way to get care for you or your family without leaving home.
As a Healthy Blue member, you can use LiveHealth Online at no cost to you. Sign up now to get:
- Care right away for common health problems like colds, the flu, fever, pink eye, sore throat, sinus infection and more.
- Prescriptions sent right to your pharmacy if needed.*
- A doctor who speaks Spanish using Cuidado Médico on LiveHealth Online.
It’s easy to get started. Sign up for free at livehealthonline.com or download the app:
*Prescriptions determined to be a “controlled substance” (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online.
LiveHealth Online is the trade name of Health Management Corporation, a separate company providing telehealth services on behalf of Health Plan.