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Get a Ride to Your Appointments

Part of staying healthy is getting the care you need when you need it. And we make it easy. As a member of Healthy Blue, you can get rides to your doctor’s office, pharmacy and other providers of covered services.

To get a ride, call MediTrans at 1-866-430-1101 at least 48 hours prior to the appointment.

We can help you get to your appointments

man getting ride

You can get free rides to:
• Medical visits.
• Behavioral and mental health providers.*
• Urgent care visits.
• Dental visits.
• Vision visits.
• Pick up medications from your pharmacy.
• Other providers of covered services.

*Members living in residential facilities for behavioral health services may not be eligible for transportation services through Healthy Blue. Please check with your facility for more information.

How to schedule your ride

To schedule a ride, call MediTrans at 866-430-1101 (TTY 711). Rides must be set up 48 hours before the appointment. For details about your ride after you set it up, please call 866-430-1101 (TTY 711) and choose option 2. You will be dropped off at least 15 minutes, but no more than two hours, before your appointment. Following the appointment, you will be picked up within two hours.

When you call, make sure you have this information:

  • Your member ID number (This number is on the front of your Healthy Blue member ID card.)
  • The address, ZIP code and phone number where you want to be picked up
  • The name, address, ZIP code, and phone number of the doctor or other provider you’ll be seeing
  • Date and time of your appointment
  • If you use a wheelchair or other mobility equipment
  • For minors age 16 and younger, the name of the adult who will go with the child
  • The name of the caregiver, if applicable


Gas reimbursement

As a member, your friends and family members are eligible to get paid for giving you rides to and from your doctor appointments. Gas reimbursement recipients cannot live at the same address as you.

To qualify, you must complete an enrollment form. Be sure to have your driver’s license and vehicle information ready when you fill out the form.