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Frequently Asked Questions

Have you ever wondered how your health insurance works? Want to know how to change your PCP? If the answer is yes, you’re not alone. We’re here to make healthcare less complicated for you with these FAQs.

Healthy Louisiana information

Healthy Louisiana delivers healthcare services to eligible Medicaid and LaCHIP enrollees in Louisiana. Your healthcare is provided by the Louisiana Department of Health (LDH) and one of the Healthy Louisiana plans. You and your eligible family members will still be in Medicaid or LaCHIP. Now you will get your healthcare benefits and services from one of the Healthy Louisiana plans. Healthy Blue is one of the health plans.

There are lots of ways people qualify to get healthcare through Healthy Louisiana. To find out more about Healthy Louisiana programs and eligibility, go to the Healthy Louisiana website or call 1-855-229-6848.

Make sure Healthy Louisiana and your health plan always have your current address and phone number. This is so you can get any important information and updates.

Call the Louisiana Medicaid Customer Service Unit at 1-888-342-6207 to find out why your benefits were canceled.

Every year, you will need to renew your Louisiana Medicaid. You will receive a renewal notice. The Medicaid Customer Service Unit can answer your questions about renewing your eligibility. Call 1-888-342-6207 or visit our How to Renew page for more information.

Healthy Blue information

Healthy Blue is one of the health plans offered to you through Healthy Louisiana. Healthy Blue began managing healthcare services for eligible Healthy Blue enrollees in 2012.

With Healthy Blue, we help you and your family get the covered Medicaid and LaCHIP benefits you need to stay healthy. And we focus on helping arrange the services and support you need when you need them. We also provide you and your family with important extras like free Boys & Girls Club memberships and free Weight Watchers® meetings for eligible members.

Healthy Blue members will get a new member ID card by mail. Your primary care provider (PCP) will be listed on your ID card.

Member ID Card

We want you to have a doctor who will meet your medical needs. You can see if your PCP or provider is in our network using our online provider search tool.

Find a Doctor

Yes, you can change your PCP at any time. After you change your PCP, you'll need to wait 24 hours before you can print a new member ID card.

Change your PCP

Healthy Blue and its health plans can answer any of your PCP’s questions.

We're here to help. Just call 1-844-521-6941 (TTY 711), Monday through Friday from 7 a.m. to 7 p.m.