Health care you can count on
Ready. Set. Renew.
It may be time to renew your health benefits. We are here to help. We created this short video to show you how.
Keep in mind, if you don’t renew before the deadline, you may have a gap in health coverage. Take steps now to protect yourself and your family.
No longer qualify for Medicaid? We can connect you to a plan that’s right for you.
Keep your Medicaid information up to date to maintain coverage
Healthy Louisiana members need to make sure their information stays current to ensure their Medicaid coverage. You can make changes to your address and your financial and employment information online at https://mymedicaid.la.gov/. You will need to create an account to make changes.
If you get a letter from Medicaid asking for more information or asking you to verify your income, be sure to respond as soon as possible. If you do not, your case may be closed and you may lose your Medicaid coverage, even if you are still eligible.
Medicaid
With Medicaid and LaCHIP, you and your family can access doctors, medicine, and services to get and stay healthy.
Mental Health & Substance Use Services
Some members only get mental health and substance use services through Healthy Blue. We provide access to doctors, providers, and services to help you with your emotional and mental health.
Children with disabilities, who may not qualify for Medicaid, may be eligible for a new program created by the Louisiana Department of Health (LDH).
Announcements
Children’s Vision Services
Healthy Blue has discovered an error in processing children’s vision benefits (ages birth to 20 years) in January 2023. Immediate action was taken and the error has been corrected.
If you or your child:
- Were told you were not covered for a vision benefit or service
- Had to pay for the visit
- Chose not to have the service at that time
You can now go back to your vision provider and receive the service or receive a refund for out-of-pocket payments. Or you can reach out to Healthy Blue Member Services at 844-521-6941 (TTY 711) as soon as possible. You can reach us Monday through Friday from 7 a.m. to 7 p.m.
As always, we are happy to be your partner in care.
Was your health plan recently switched?
Don’t worry — you can come back to Healthy Blue. Switch by December 29.
LiveHealth Online
Can’t get to your doctor? Visit a doctor 24/7 through live video using LiveHealth Online. All you need is your smartphone, tablet or computer. Don’t wait until your next sick day.
Get your free flu shot today!
Give your health the best shot this flu season.
Find a plan pharmacy near you
We need your help!
The opioid crisis
The Louisiana Department of Health is working on a plan to address the opioid crisis, and they need your help. Please take this quick survey. You can submit your answers anonymously if you’d like, or send an email to opioidpubliccomment@la.gov with any questions or comments.
Fraud, waste and abuse
Learn more about fraud, waste and abuse.
Help you need close to home
What's Healthy Blue?
We’re a health plan — or insurance company — for Medicaid. We help you get the care you need like doctor visits, medicines, therapy and more. In Louisiana, the overall Medicaid program is called Healthy Louisiana.
In Louisiana, we:
- Work with over 13,000 doctors
- Have over 160 hospitals to choose from
- Work with the top three hospitals in LA ranked by U.S. News and World Report
Introducing
Sydney Health
Download the Sydney Health mobile app from your app store and log in using the same Healthy Blue username and password.