Health care you can count on
New to Healthy Blue?
You may have received a letter from Healthy Louisiana notifying you that you have been reassigned/transferred to Healthy Blue. Or, you may have received a new member welcome packet and member ID card from us. Either way, welcome to Healthy Blue.
We’re glad to be your partner in care, and we’re here to help you every step of the way. If you had services pre-authorized by your previous health plan or an individualized care plan in place, we are working with them to make sure you continue to receive those services without any interruption. It’s important to us that you have the care you need to be healthy.
Feel free to contact us at 844-521-6941 (TTY 711) Monday through Friday from 7 a.m. to 7 p.m. Again, welcome to Healthy Blue.
Keep your Medicaid information up to date to maintain coverage
Healthy Louisiana members need to make sure their information stays current to ensure their Medicaid coverage. You can make changes to your address and your financial and employment information online at https://sspweb.lameds.ldh.la.gov/selfservice/.You will need to create an account to make changes.
Medicaid is now checking eligibility more than once a year, so it is important that your information and your address is current.
If you get a letter from Medicaid asking for more information or asking you to verify your income, be sure to respond as soon as possible. If you do not, your case may be closed and you may lose your Medicaid coverage, even if you are still eligible.
Stay informed about coronavirus (COVID-19)
Have questions about COVID-19 vaccines?
Visit our COVID-19 Resource Center for more information. You can also visit the Louisiana Office of Public Health website for more information.
Members: Get your shots and $200 to shop
Get your COVID-19 vaccine
The Louisiana Department of Health is offering a $200 reward to eligible Medicaid members who haven’t gotten their COVID-19 vaccinations yet. Simply get your vaccines between 04/05/2022 and 12/31/2022. Students are eligible to receive the reward for 1st, 2nd, or 3rd doses, everyone else is 1st dose only. Booster shots are not included.
Once the Louisiana Department of Health verifies your vaccination status, you can log on to the Healthy Blue Healthy Rewards website at myhealthybluela.com to claim your reward. Healthy Blue will send you a notification when your reward is ready.
If you have questions, call Healthy Rewards at 888-990-8681(TTY 711) Monday through Friday from 8 a.m. to 7 p.m.
Enjoy your gift card.
COVID-19 vaccine
To find the latest news about COVID-19 vaccines in Louisiana, visit the Louisiana Department of Health COVID-19 Vaccination Information page. Visit the Louisiana Department of Health.
To see if you are eligible for the COVID vaccination and locations in your area, please click on this link to the Louisiana Department of Health COVID 19 Vaccination webpage.
See a doctor with LiveHealth Online
Video chat with a doctor 24/7 from your smartphone, tablet or computer at no cost to you. It’s an easy way to get care for you or your family anytime of the day or night without leaving home.
Get help finding free or low-cost services near you
Use our Community Resource Link for local help finding food, housing and other things you might need.
Medicaid
With Medicaid and LaCHIP, you and your family can access doctors, medicine, and services to get and stay healthy.
Mental Health & Substance Use Services
Some members only get mental health and substance use services through Healthy Blue. We provide access to doctors, providers, and services to help you with your emotional and mental health.
Children with disabilities, who may not qualify for Medicaid, may be eligible for a new program created by the Louisiana Department of Health (LDH).
Announcements
Was your health plan recently switched?
Don’t worry — you can come back to Healthy Blue. Switch by December 29.
LiveHealth Online
Can’t get to your doctor? Visit a doctor 24/7 through live video using LiveHealth Online. All you need is your smartphone, tablet or computer. Don’t wait until your next sick day.
Get your free flu shot today!
Give your health the best shot this flu season.
Find a plan pharmacy near youWe need your help!
The opioid crisis
The Louisiana Department of Health is working on a plan to address the opioid crisis, and they need your help. Please take this quick survey. You can submit your answers anonymously if you’d like, or send an email to opioidpubliccomment@la.gov with any questions or comments.
Fraud, waste and abuse
Learn more about fraud, waste and abuse.
Help you need close to home
What's Healthy Blue?
We’re a health plan — or insurance company — for Medicaid. We help you get the care you need like doctor visits, medicines, therapy and more. In Louisiana, the overall Medicaid program is called Healthy Louisiana.
In Louisiana, we:
- Work with over 13,000 doctors
- Have over 160 hospitals to choose from
- Work with the top three hospitals in LA ranked by U.S. News and World Report
Healthy Blue mobile app
Always have your member ID card with you. Use it to make check-in easier at your doctor visits or to fill your prescriptions.