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Health care you can count on

New to Healthy Blue?

You may have received a letter from Healthy Louisiana notifying you that you have been reassigned/transferred to Healthy Blue. Or, you may have received a new member welcome packet and member ID card from us. Either way, welcome to Healthy Blue.

We’re glad to be your partner in care, and we’re here to help you every step of the way. If you had services pre-authorized by your previous health plan or an individualized care plan in place, we are working with them to make sure you continue to receive those services without any interruption. It’s important to us that you have the care you need to be healthy.

Feel free to contact us at 844-521-6941 (TTY 711) Monday through Friday from 7 a.m. to 7 p.m. Again, welcome to Healthy Blue.

Keep your Medicaid information up to date to maintain coverage

Healthy Louisiana members need to make sure their information stays current to ensure their Medicaid coverage. You can make changes to your address and your financial and employment information online at https://mymedicaid.la.gov/. You will need to create an account to make changes.

If you get a letter from Medicaid asking for more information or asking you to verify your income, be sure to respond as soon as possible. If you do not, your case may be closed and you may lose your Medicaid coverage, even if you are still eligible.

Stay informed about coronavirus (COVID-19)

Have questions about COVID-19 vaccines?

Visit our COVID-19 Resource Center for more information. You can also visit the Louisiana Office of Public Health website for more information.

COVID-19 Resources
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Members: Get your shots and $200 to shop

Get your COVID-19 vaccine 

The Louisiana Department of Health is offering a $200 reward to eligible Medicaid members who haven’t gotten their COVID-19 vaccinations yet. Simply get your vaccines between 04/05/2022 and 12/31/2022. Students are eligible to receive the reward for 1st, 2nd, or 3rd doses, everyone else is 1st dose only. Booster shots are not included.

Once the Louisiana Department of Health verifies your vaccination status, you can log on to the Healthy Blue Healthy Rewards website at myhealthybluela.com to claim your reward. Healthy Blue will send you a notification when your reward is ready.

If you have questions, call Healthy Rewards at 888-990-8681(TTY 711) Monday through Friday from 8 a.m. to 7 p.m.

Enjoy your gift card.

COVID-19 vaccine

To find the latest news about COVID-19 vaccines in Louisiana, visit the Louisiana Department of Health COVID-19 Vaccination Information page. Visit the Louisiana Department of Health.

To see if you are eligible for the COVID vaccination and locations in your area, please click on this link to the Louisiana Department of Health COVID 19 Vaccination webpage.

See a doctor with LiveHealth Online

Video chat with a doctor 24/7 from your smartphone, tablet or computer at no cost to you. It’s an easy way to get care for you or your family anytime of the day or night without leaving home.

Go to LiveHealth Online

Get help finding free or low-cost services near you

Use our Community Resource Link for local help finding food, housing and other things you might need.

Search now


Children’s Vision Services

Healthy Blue has discovered an error in processing children’s vision benefits (ages birth to 20 years) in January 2023. Immediate action was taken and the error has been corrected.

If you or your child:

  • Were told you were not covered for a vision benefit or service
  • Had to pay for the visit 
  • Chose not to have the service at that time

You can now go back to your vision provider and receive the service or receive a refund for out-of-pocket payments. Or you can reach out to Healthy Blue Member Services at 844-521-6941 (TTY 711) as soon as possible. You can reach us Monday through Friday from 7 a.m. to 7 p.m.

As always, we are happy to be your partner in care.

Was your health plan recently switched?

Don’t worry — you can come back to Healthy Blue. Switch by December 29.

Learn more

LiveHealth Online

Can’t get to your doctor? Visit a doctor 24/7 through live video using LiveHealth Online. All you need is your smartphone, tablet or computer. Don’t wait until your next sick day.

Sign up for free

Get your free flu shot today!

Give your health the best shot this flu season.

Find a plan pharmacy near you

We need your help!

The opioid crisis

The Louisiana Department of Health is working on a plan to address the opioid crisis, and they need your help. Please take this quick survey. You can submit your answers anonymously if you’d like, or send an email to opioidpubliccomment@la.gov  with any questions or comments.

Fraud, waste and abuse

Learn more about fraud, waste and abuse

Help you need close to home

See what Community Resource Link can do for you.


What's Healthy Blue?

We’re a health plan — or insurance company — for Medicaid. We help you get the care you need like doctor visits, medicines, therapy and more. In Louisiana, the overall Medicaid program is called Healthy Louisiana.

In Louisiana, we:

  • Work with over 13,000 doctors
  • Have over 160 hospitals to choose from
  • Work with the top three hospitals in LA ranked by U.S. News and World Report
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Sydney Health

Download the Sydney Health mobile app from your app store and log in using the same Healthy Blue username and password.

Download Sydney Health