[Skip to Content]

Ready for Bad Weather?

We're here to help!

Healthy Blue wants to make sure you get the care and resources you need.

Resource Phone Number
Member Services 1-844-521-6941 (TTY 711)
24/7 NurseLine 1-866-864-2544
Behavioral Health Crisis Line 1-844-812-2280
Case Management 1-877-440-4065, ext. 106-103-5145
MediTrans - for nonemergency rides to services 1-866-430-1101
For information about shelters 211
For updates and information from the state 411

Hurricane updates

Effective October 6, the governor declared a state of emergency in Louisiana ahead of Hurricane Delta. Here are some changes that impact you if you live in the following parishes: Acadia, Assumption, Beauregard, Calcasieu, Cameron, Iberia, Jeff Davis, Jefferson, Lafayette, Lafourche, St. Landry, St. Martin, St. Mary, Terrebonne, Vermillion. Because of the state of emergency:

Effective October 8, 2020: If you need replacement durable medical equipment (DME) or supplies we previously approved, you may contact any DME provider we work with. You don’t need a new prescription for replacement equipment or supplies.

If you’ve been approved to receive medical equipment, supplies, home health services, rehabilitation, pediatric day health care or personal care services from a provider in a parish with a mandatory evacuation, you can use any provider we work with of your choice to get the services you need.

If you need help getting any services, please call us at 1-844-521-6941 (TTY 711). We’re here to help you.

Did you receive a hotel reservation as a Hurricane Laura evacuee? All current hotel room reservations expire Wednesday, September 16th at 11:00 a.m. You may qualify for continued reservations from the state of Texas. Read this important notice to find out more.

Louisiana extended some Supplemental Nutrition Assistance Program (SNAP) benefits. Please read important SNAP benefit information on how to apply.

Storm guidance during COVID-19

The Louisiana Department of Health released important information about COVID safety measures  during a hurricane.

Generator safety

We know many of you may be dusting off your generators for the first time all year. Please remember:

  • Portable generators should never be used indoors. This includes in a garage, carport, basement, crawl space or other enclosed or partially enclosed area, even those with ventilation.
  • Gas-powered generators produce an exhaust of carbon monoxide (CO) which is odorless and colorless. CO inhalation can rapidly lead to full incapacitation or death. Opening windows or doors or using fans will not prevent the build-up of CO. If you start to feel sick, dizzy or weak while using a generator, get to fresh air IMMEDIATELY. Be sure to place the generator away from doors, windows and vents that could allow CO to come indoors.
  • Keep the generator dry and do not use in rain or wet conditions. Protect the generator from moisture by operating it on a dry.
  • Learn about CDC guidance on safe generator use.

Getting a ride

If you need a ride to the doctor, to pick up your medicine or any other health service, call MediTrans at 1-866-430-1101.

Case management

If you need help, our case management team is available. Call our case management team
at 1-877-440-4065, ext. 106-103-5145, Monday through Friday from 7 a.m. to 7 p.m. If it’s after-hours,
call 1-866-864-2544.

Mental health and substance use help

If you need help with a mental health or substance use crisis, you can call the Behavioral Health Crisis Line at 1-844-227-8350, 24 hours a day, 7 days a week.

Helpful information and resources

Animal health

Protect Yourself from mold